AI for Healthcare · Australia
Your reception team
handles the clinic.
AI handles the queue.
Australian GP clinics and specialist practices spend 15–30 hours per week on receptionist tasks that don't require a human — booking after hours, chasing forms, sending reminders, answering FAQs. NOYS builds the AI agent that handles that volume. Fixed price. Live in 14 days. Written refund clause.
Six automations for Australian medical practices
Each starts with a 2-hour Map session to confirm which one saves the most time at your specific practice. Estimated savings below are based on a 3–5 GP practice.
After-hours booking
3–8 hrs/weekPatient texts or clicks after hours. AI agent checks availability, confirms appointment, sends reminders. No missed bookings overnight.
Appointment reminders + recall
4–10 hrs/weekAutomated SMS/email 48hrs and 2hrs before appointment. Separate recall sequence for patients due for annual reviews, immunisations, or chronic disease management plans.
No-show follow-up
2–5 hrs/weekAgent detects missed appointments, sends rebook prompt, and flags for human review after two missed attempts. Reduces gap fill time.
Patient FAQ via SMS or web chat
5–12 hrs/weekCommon questions — opening hours, location, what to bring, scripts, referrals, results — answered instantly. Escalates clinical questions to the nurse or GP.
Referral request handling
3–7 hrs/weekPatient requests referral via SMS. Agent confirms GP has approved, collects specialist preference, and drafts referral letter for review. Reduces receptionist back-and-forth.
Patient intake + form chasing
2–4 hrs/weekNew patient registration forms sent automatically. Agent follows up incomplete forms before appointment. Reduces paper processing on the day.
How NOYS works for medical practices
- 1
Map — $750, 2 hours
We document your current patient communication workflows, measure volume and time per task, and identify the one automation with the highest ROI for your practice. You receive a written brief. The $750 credits toward the Ship.
- 2
Ship — $2,500, 14 days
We build and configure the automation — connecting to your practice management system, setting up the patient-facing communication channel, and testing with real patient interactions before go-live. If it's not live on day 14, the Ship fee comes back.
- 3
Run — $500/month
Daily health checks, alerts if anything breaks, monthly optimisation review. Month to month — cancel any time. The agent keeps running the same way whether you're watching or not.
Privacy & compliance
Healthcare AI automation in Australia must handle patient data carefully. NOYS builds with a privacy-first architecture — the AI layer handles communication, not storage.
- ✓Patient health data stays in your practice management system — AI layer handles communication only
- ✓No PHI stored in the automation layer — data flows through, not into, the AI agent
- ✓Data handling specification documented before build begins
- ✓Human escalation path required for all clinical queries — AI does not answer clinical questions
- ✓Compliant with Privacy Act 1988, APPs, and AHPRA guidelines on patient communication
- ✓All patient communications clearly identified as automated
AI for medical practices — common questions
- What can AI do for a medical practice in Australia?
- Australian medical practices use AI to handle after-hours appointment booking, answer common patient questions via SMS or web chat, send appointment reminders and recall notices, process referral requests, chase outstanding patient forms, and follow up on no-shows. The highest-ROI use cases are usually the front-desk tasks that happen more than 20 times per day and currently require a receptionist's attention.
- What is an AI receptionist for a GP clinic?
- An AI receptionist for a GP clinic is a software agent that handles patient communication tasks — booking appointments, answering FAQs, sending reminders, and processing routine requests — without requiring a human to be on the phone or at the desk. It connects to your existing practice management system (Best Practice, Medical Director, Cliniko) and handles interactions over SMS, web chat, or email. It does not replace your human receptionist — it handles the repetitive volume so your team can focus on in-clinic patient care.
- Is AI in healthcare compliant with Australian privacy law?
- AI healthcare automation must comply with the Privacy Act 1988 (Commonwealth), the Australian Privacy Principles (APPs), and where health records are involved, Part IIIA of the Privacy Act covering health information. NOYS builds patient-facing AI agents that do not store personally identifiable health data in the AI layer — patient data stays in your practice management system. We build a brief for every engagement that includes a data handling specification before any work begins.
- Which practice management systems can NOYS connect to?
- NOYS builds AI integrations for practices using Best Practice, Medical Director, Cliniko, Genie, HotDoc, and similar systems that expose APIs or integration points. The Map session (2 hours, $750) identifies which workflows are automatable given your specific system stack before we commit to a build.
- How much does AI automation cost for a GP practice?
- NOYS charges $750 for the Map session (2-hour assessment that identifies the highest-ROI workflow and delivers a build brief) and $2,500 for the Ship (14-day build of the first automation, with a written refund clause if it is not live by day 14). The Run is $500/month to keep the agent monitored and optimised. Most GP practices start with appointment reminder automation or after-hours booking — both typically save 5–15 hours of receptionist time per week.
Start with a free 30-minute call.
We'll ask about your patient volume, your practice management system, and the tasks eating the most receptionist time. If automation makes sense, we'll scope it on the call.
Book the discovery call